Cosmo Group: a good system must be beauty
First: don't make shopping difficult
Cosmo Group had been using a "boxed" ERP sales system until now. Contractors could use the B2B platform, but the problem was that... they didn't want to. At Sun Group, we were to solve this problem and create a well-functioning and consistent sales platform that would be user-friendly and automate the sales and shipping process. The new system was to eliminate a problem our client was facing - phone orders required an employee to manually change the promotion. This slowed down the order processing, in turn burning resources and not allowing to increase sales. We designed a system that fully automated and smoothed out this process.
Personalization and customization
Sales should not consume resources, but should bring profits. In order not to generate losses, it is worth building a service system that will be simple and intuitive for the customer and will not force him to choose the phone order. This is how we designed a new platform for Cosmo Group. At Sun Group, we have the tools to create a B2B system that has web-based access and APIs integrated with the customer's ERP. This was also the case with Cosmo Group. We built a platform connected to our client's system. As a result, any contractor visiting the site can log into the system and thus have access to a personalized group of products, prices and discounts.
In the system for Cosmo Group, we used a promotional module that notifies contractors of personalized special offers. This part of the platform we built at the request of Cosmo. To improve the user experience of the platform visitor, we implemented a related product set configurator. We built it so that Cosmo Group contractors would see related products to the ones they were interested in. And all of this delivered excellent results.
An efficient claims system is also key to success. The platform, which we built at Sun Group, immediately sends the complaints to Cosmo Group's ERP. Thanks to that, complaints can be handled more efficiently.
IT and UX can be beauty too!
When we at Sun Group say "check", we count on measurable results. This was also the case this time. Cosmo Group not only gained a coherent B2B sales system, but also profits from it. Since the implementation, our client's system has handled transactions worth tens of millions of PLN. Handling such traffic over the phone would require huge financial outlays. Thanks to our solutions, the website users' experience has improved significantly. The contractors, who were not convinced by the previous B2B platform, are very happy with the new one. The new B2B system supports hundreds of contractors.
Since Cosmo Group is an international company, it was only a matter of time before the platform was translated into other languages. At the moment, the system serves customers in five countries. And customers can choose from a rich assortment of over 5,000 products from the beauty industry.
IT solutions are often associated with code understandable only for programmers. Since at Sun Group we also specialise in website design, our client gained a well-functioning system with an efficient mechanism, and above all, an aesthetic and intuitive sales platform for his customers. The customers who are interested only in what on the Cosmo Group website is about beauty. And we took care of the mechanism!
Time for success in beauty industry
High five system!
The system works in 5 languages handling the stock with over 5K products.
The system handles a large base of contractors with more than 1,3K users, divided into 570 groups.
Sales all over the world
of a dedicated B2B system with web access and API integrating with the client’s ERP
Configurator of bound products causes customers to choose extra items more willingly which increases the value of a shopping cart.
Once logged into the system, every contractor has access to their dedicated product groups, prices and discounts.
Complaint handling system
Our B2B system also handles complaints, that are forwarded to the client’s ERP, and facilitates contact with clients.
We’ve been cooperating with Sun Group for 15 years! Such a long cooperation time is perhaps the best recommendation. We entrusted their company not only with three online stores but also with a complex data management system. Sun Group has also realized a couple of bigger and smaller projects for us. I truly recommend them because they really know their business.
Working on the project for our company had two workstreams. First of all, we needed a new, advanced website for clients from more than 100 countries. What we also needed was creating a B2B platform for PH, integrated with our ERP system. Sun Group employees proved many times that the more difficult the project, the bigger the motivation they approached solving it with, creating reliable and useful websites. We’ve been cooperating for a couple of years and this has been one of the most successful and fruitful projects.
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We reached out to Sun Group because we needed a new website that would show the history and the tradition of the Brewery together with our offer in a modern form. The results of this cooperation were positively surprising. I can only talk about cooperation with the company in superlatives. We brewed and drank this beer together. I recommend Sun Group and send my regards.
We've known people from Sun Group for many years. Our cooperation has always been thorough and in time. I trust them enough to have given all brands included in the Astra Group under their supervision. Sun Group does graphical works for us and manages our website. I am very satisfied about our cooperation.
Sun Group prepared and implemented many features for us; features that would facilitate the work of the office workers and their petitioners. For many years, the county office websites have been hosted at Sun Group and the company's employees have supported many of the county office departments. If you are looking for a reliable partner who understands very specific requirements of county office units, then I can definitely recommend Sun Group.
Sun Group helped us in creating a mobile app and a website with theoretical driving tests on the basis and in compliance with questions from a national driving test. This was a pioneering, innovative and multistage project and that's why, we decided to work with a firm that would provide us with a dedicated solution and complete, flexible support in developing the website. Sun Group team can always identify business needs well and do their best to effectively implement them.
We began our cooperation with Sun Group a few years ago. We mostly support the company in terms of legal and formal matters in realizing contests and lotteries for their clients. Together, we have realized many projects connected with personal data protection and trainings within that range. An e-learning platform that we built with Sun Group helps us a lot in realizing trainings.
I started cooperation with Sun Group by implementing an e-commerce shop that sold doors. Currently, I turn to the guys with each new project that I personally take part in. I'm satisfied with the service and the thoroughness that Sun Group provides me with. I think that our doings will result in a long-term cooperation.